Have you always dreamt of a dream job which includes flying across the globe, spending time at an exciting destination with lucrative salary package? Inspire Academy Aeronai school of Aviation will guide you to your dream job/ career. One such rewarding career/ job is of a Cabin Crew/ Flight Stewards.
The course has been designed by team of professionals from the Aviation industry having experience of more than 15 years. More emphasis has been given to the industry requirements. The course is designed into theory, practical, role play, presentations & case studies, thereby giving more practical exposure & enhancing confidence level of every student.
Air cabin crew / Air Hostess Job Description:
The role of an air cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. They are trained to deal with security and emergency situations which may arise and can administer first aid to passengers. Cabin crew ensure that all emergency equipment is in working order prior to take off and that there are enough supplies. They also help passengers to board the plane and give a demonstration of safety procedures and equipment.
Air cabin crew strive to make the flying experience a pleasant one for the passengers and will serve refreshments and meals and sell gifts and duty-free items. Cabin crew may work on short or long-haul flights.
Typical work Activities:
Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board;
Carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals, drinks and stock are on board; Welcoming passengers on board and directing them to their seats;
Informing fliers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
Checking all seat belts and galleys are secure prior to take-off;
Making announcements on behalf of the pilot and answering questions during the flight;
Serving meals and refreshments;
Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
Giving first aid where necessary;
Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board;
Completing paperwork, including writing a flight report.
Air Hostess / Cabin Crew Course Delivery:
During the Course, we will teach Skills and how to be air hostess / cabin crew.
History of Aviation, Airline Familiarization, Embarkation & Disembarkation, Food & Beverages, Flight Announcements, Safety & Emergency Procedures , Galleys, Customer Service etc.
- Airport Ground Handling
Introduction to Airport, Ground Staff Responsibilities & their functions, Check-In Procedures, Arrivals & Departures, Disrupted & Delayed Flights, Pre & Post Flight Procedures, Handling Incoming Flights, Mishandled Baggage, Ramp Handling, Handling Special Passengers, Handling Dangerous Goods & Special Cargo, Ground Handling of Flight & Associated Dangers, Aviation Security.
Hotel Terminology, Types of Hotel, Front & Back office, Housekeeping, Room service, Food & Beverage Service Operations, Registration & Reservation formalities, Handling Complaints, Shawman (Reservation System for hotels).
- Travel Management Geography – Countries, Cities, Airports, Capitals, Codes, Currency, Travel Documents, TIM, Health Care and Travel Insurance, Car Rentals, Time Theory, Planning Itinerary, OAG Flight Guide, Airport & Aircraft Services, International Conventions, Freedoms of the air, International Organisations, Customer Service. Fare Construction – TC Areas & Sub-Areas, Global Indicators, Fare Selection Criteria, Types of Journey, One Way & Return Journeys, Special/Promotional/Mass Fares.
Hygeine, Make-up, Attire, Clothes, Accessories, Colour, Appearance, Diet & Health
- Computerized Reservation System (CRS)
Electronic means of booking flights, making reservation & creating passengers PNR, calculating best fares.
Soft Skills: (Personality Development, Time Management, Communication Skills, Telephone Etiquette, Interview Skills & Group Discussion)
Courses which will culminate in developing your personality and character building, create leadership qualities, raise your confidence, improve your efficiency and fine tune your communication skills to handle customers and handle emergency situations in an effective manner.
- First Aid
In order to attend to the injured or sick passenger, elementary knowledge of First Aid is essential and mandatory requirement. Trained Medical Personnel will impart this training in how to deal with medical emergencies during flight.
- IIn-flight Service Training: (Mock Training)