The role of an air cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. They are trained to deal with security and emergency situations which may arise and can administer first aid to passengers. Cabin crew ensure that all emergency equipment is in working order prior to take off and that there are enough supplies. They also help passengers to board the plane and give a demonstration of safety procedures and equipment.
Air cabin crew strive to make the flying experience a pleasant one for the passengers and will serve refreshments and meals and sell gifts and duty-free items. Cabin crew may work on short or long-haul flights.