Diploma in Airport Ground Handling

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:

Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc


Courses Content

  • Airport Ground Handling:
    • Introduction to Airports
    • Types, Operations, Services & Features
    • Airline Terminologies & Definitions
    • Organizations
    • Various Personnel/ Agencies Working at the airport
    • Ground Staff Responsibilities & their functions
    • Check-In Procedures, Arrivals & Departures.
    • Disrupted & Delayed Flights
    • Pre & Post Flight Procedures
    • Handling Incoming Flights
    • Mishandled Baggage
    • Handling Special Passengers
    • Handling Dangerous Goods & Special Cargo
    • Ground Handling of Flight & Associated Dangers
    • Aviation Security
  • Ticketing (Computerized Reservation Systems)
  • Airport Ground Handling
  • English Speaking & Voice and accent Training
  • Personality Development
  • Grooming
  • Interview Skills & Group Discussion
  • Orientation Program
  • Internship